Shipping policy

We offer comprehensive shockproof global cross-border shipping services for all vinyl, CD and music peripheral orders. Vinyl records and compact discs are fragile, pressure-sensitive media prone to scratches and deformation during long-distance international transit, so we design exclusive multi-layer dust-proof, anti-extrusion packaging procedures for all music merchandise.

Each vinyl record is equipped with brand-new anti-static inner sleeves and dust-proof outer poly jackets. The entire record is wrapped in thick high-density bubble film, fixed with two solid cardboard boards on both sides to prevent bending deformation, and finally placed into a thickened reinforced rigid mailer carton filled with soft kraft paper buffer materials. All CD items are independently sealed with scratch-resistant protective sleeves and stored in small solid anti-pressure cartons. Every outer shipping package is affixed with prominent "Fragile Records, Handle Gently" warning labels, and all parcels undergo secondary inspection before sealing to eliminate packaging loopholes.

All payment-confirmed orders will complete re-inspection, surface cleaning and careful packaging within 1–3 working days before dispatch. Weekends and statutory public holidays are not counted in the official processing timeline. After the parcel is dispatched, a unique logistics tracking number will be automatically sent to your registered email address, enabling unlimited real-time inquiries of transit progress.

All import tariffs, local consumption taxes and customs clearance administrative fees incurred within the destination country shall be fully borne by buyers. We supply complete standardized commercial invoices and packing lists to assist smooth customs clearance. All marked delivery durations are merely estimated references. Delivery delays caused by random customs inspections, seasonal logistics backlogs, severe extreme weather, remote regional transit routing and international policy adjustments fall outside our scope of control, and we shall not bear any direct or indirect losses arising from such delays.

If you receive damaged outer packaging, scratched or warped vinyl, cracked CD jewel cases, mismatched albums or missing supporting accessories, please contact our official customer service team within 48 hours upon receipt of the parcel. Kindly provide your unique order number, together with clear photos or videos showing both the outer package and defective goods. Our support team will verify the actual situation promptly and provide reasonable after-sales resolutions including full refunds, free replacements and partial compensatory refunds to fully protect your legitimate collecting rights and interests.